Schedule: Monday to Friday between 9:00 AM to 6:00 PM with a 1-hour unpaid break (8 hours per day/40 hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Key Responsibilities

• Serve as the primary contact for inbound inquiries, providing clear, helpful guidance and maintaining a high level of responsiveness to ensure customers feel valued and supported.
• Oversee multiple workflows from the moment a sale is made, ensuring all campaign milestones are met.
• Facilitate the outbound delivery of completed ad materials to clients, ensuring a smooth, organized, and seamless process.
• Use our internal proprietary tools (replacing legacy systems like Freshdesk) and monitoring dashboards to identify, categorize, and debug campaign issues.
• Liaise with partners scheduling ads and the suppliers fulfilling them to ensure the output of our platform meets all requirements.
• Develop a deep, "under-the-hood" understanding of our internal ad-building platform to effectively support delivery processes and debug technical roadblocks.

Required Skills & Experience

• Proven track record in a TAM or Senior Project Management role within the advertising space.
• Familiarity with DSPs (Demand Side Platforms) or the taxonomy of setting up online/out-of-home (OOH) advertising campaigns.
• A strong understanding of how web technologies work. While coding isn't required, "light" coding or web development knowledge is a significant plus for technical debugging.
• Ability to oversee all functions of a customer support and delivery ecosystem, rather than just isolated tasks.
• Exceptional English communication skills, specifically the ability to remain highly responsive during UK business hours.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.