About the Role

We're looking for Customer Service representatives who will provide exceptional phone, video call, email, ticketing and online chat support to customer enquiries.

Schedule

• Mon - Fri, 40 hours per week, 9am to 6pm CT USA Time (1-hour unpaid break)

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible location

Responsibilities

• Responding to Customer Inquiries: Handle questions related to medication orders, shipping, delivery status, and pharmacy policies via chat, email, or phone.
• Assisting with Prescription Submissions: Guide customers through submitting prescriptions securely and verifying necessary information.
• Providing Product and Service Information: Explain medication details, usage instructions, and pharmacy services offered online.
• Resolving Order and Payment Issues: Address problems related to order processing, payment errors, or refunds promptly
• Tracking Shipments: Keep customers informed about their order status, shipping details, and estimated delivery times.
• Managing Customer Data: Ensure accurate documentation of all interactions, prescription details, and contact information, maintaining confidentiality.
• Ensuring Compliance: Follow legal and regulatory requirements related to online medication sales, including privacy laws like HIPAA.
• Handling Complaints and Feedback: Address concerns about delays, incorrect orders, or medication issues with professionalism.
• Promoting Additional Services: Inform customers about health consultations, wellness programs, or related products available online.
• Providing Technical Assistance: Help customers navigate the website or app, troubleshoot login issues, or assist with account management.

Requirements

• Must have at least 2-3 years experience working in Customer Service (preferably in the medical, health industry)
• Understands HIPAA compliance
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to remain calm and composed during challenging interactions.
• Has experience with handling CRM's and is meticulous with data entry and documentation.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.