Job Overview

Our client is looking for a Customer Service and Logistics Specialist to become a foundational member of a rapidly scaling infrared technology company. This is a high-impact role where you will manage the entire post-purchase lifecycle—from providing "white-glove" support to US customers to coordinating complex supply chain movements with 3PL providers and Chinese suppliers. As the company aggressively scales from $200k to $1M in monthly revenue, you will have the autonomy to shape processes and ensure the brand dominates its market through service excellence where competitors consistently fail.

Client Overview

A high-growth technology firm with plans to 5x their revenue and significantly grow their team this year. The company culture is built on critical thinking, rapid execution, and a commitment to outperforming industry standards in customer satisfaction.

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM CST (40 hours per week).
  Note: While the initial workload may not utilize the full 40 hours, full availability during these business hours is required as operations scale.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Customer Excellence: Manage all inbound emails, messages, and phone calls; provide thoughtful, critical-thinking-based solutions rather than just following a script.
• Global Logistics: Coordinate with 3PL providers and suppliers in China to track orders, verify shipment statuses, and ensure the supply chain remains uninterrupted.
• Order Fulfillment: Actively monitor fulfillment timelines to preemptively resolve delays and maintain high customer satisfaction scores.
• Operational Strategy: Work with existing SOPs and suggest improvements to elevate the company's competitive advantage.
• Back-End Support: Assist leadership with various operational tasks, utilizing tech tools to streamline the customer journey.

Requirements

• Communication: Exceptional written and verbal English skills tailored for a US-based customer base.
• Customer Service Background: Proven track record of handling high-stakes customer interactions with positive references.
• Logistics Experience: Hands-on experience working with 3PLs and international suppliers (specifically in China).
• Critical Thinking: Ability to problem-solve independently and handle complex inquiries without constant supervision.
• Technical Savvy: Quick to learn new systems; proficiency with Gorgias or similar helpdesk platforms is a major plus.

Qualifications

• Experience with QuickBooks or similar accounting/ERP software (Highly Regarded).
• Familiarity with Claude AI or automation tools to enhance workflow efficiency (Major Bonus).
• Professional phone manner with the ability to represent a high-tech brand confidently.
• Previous experience in a startup or rapidly scaling business environment (Preferred).

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own reliable computer and a stable, high-speed internet connection. You are responsible for your own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.