Work Schedule: 40hrs per week, Monday - Friday, 8 to 5pm | Australian Eastern Time

Independent Contractor Perks

• Health insurance in eligible locations

• Permanent work from home

• Immediate hiring

Responsibilities

• Answer and manage incoming patient phone calls throughout the day
• Schedule and reschedule patient appointments efficiently
• Coordinate appointments across multiple medical centers
• Process medical billing accurately for Australian Medicare system
• Handle daily administrative workflow and patient communications
• Manage front desk operations remotely to support on-site staff

Requirements

• Experience with Australian medical software systems (Hot Dog, Best Practice, Health Engine)
• Knowledge of Australian Medicare billing system and processes
• Previous experience working in Australian medical centers or healthcare settings
• Strong communication skills with professional phone manner
• Ability to work full-time Australian hours (8am-5pm Queensland time)
• Experience in medical reception or healthcare administration roles
• Ability to handle high-volume call environments and manage multiple tasks

Scope

• Full-time position working Australian business hours (8am-5pm Queensland time)
• Remote work supporting multiple medical center locations
• High-volume environment with constant phone activity and patient interactions
• Direct involvement in patient scheduling and Medicare billing processes
• Integration with existing front desk team of 2-4 staff members
• Immediate start required due to current backlog and urgent staffing needs

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.