Job Description

You’ll play a crucial role in delivering outstanding customer service while developing valuable skills in the insurance industry. Starting with comprehensive guidance and support, you’ll gradually grow into an independent role where your expertise and judgment will directly impact customer satisfaction and business success. This position offers the perfect blend of structured learning and professional growth in a dynamic, bilingual environment.

Schedule:

• Monday to Saturday, 9AM-1PM Texas Time (may eventually change to 5PM-9PM CST)
• Client time zone: Central Time, Houston, TX, USA
• Part-time, 24 hours per week

Independent Contractor Perks
Permanent work from home
Immediate hiring

Responsibilities:

• Provide exceptional customer service and support to English and Spanish-speaking clients

• Process and manage customer insurance quotes and policy renewals efficiently

• Respond to customer inquiries with professionalism and accuracy

• Collaborate with management on complex customer issues, learning best practices and industry standards

• Develop independence and expertise to handle customer concerns directly over time

• Maintain detailed records and follow established insurance agency protocols
• Build positive relationships with customers to enhance retention and satisfaction

Requirements:

• Bilingual proficiency in English and Spanish is required - you’ll be serving a diverse customer base

• Strong computer skills and comfort with technology platforms

• Excellent verbal and written communication abilities

• Eagerness to learn insurance industry processes and regulations

• Professional phone manner and customer service orientation

• Availability to work part-time hours Tuesday through Saturday

• Reliable internet connection and quiet workspace for remote work

• Previous customer service experience preferred but not required - training will be provided

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.