Client Overview

A growing nutrition company making real impact in New Zealand’s health and wellness industry, with exciting expansion into Australia. They partner with cafes, gyms, personal trainers, and nutritionists to deliver quality products that support people’s health goals. The business is scaling rapidly with increasing customer service demands and digital marketing opportunities.

Job Overview

You’ll be the operational backbone for a dynamic nutrition company, combining customer excellence with creative marketing support. This hybrid role offers variety and growth as you manage customer relationships while driving digital marketing initiatives that connect quality nutrition products with health-conscious consumers. You’ll work flexible hours in a supportive remote environment where your contributions directly impact business growth and customer satisfaction.

Work Schedule: Part-time (20 hours per week); 4 hours daily during New Zealand business hours with flexibility for scheduling; critical coverage needed before 10 AM NZ time for order management 

Client Timezone: New Zealand Time (Wellington/Auckland) 

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Responsibilities:

• Handle inbound customer service inquiries and resolve order issues via email
• Process time-sensitive order changes before daily 10 AM NZ fulfillment cutoff
• Monitor and respond to customer questions on Facebook and social media channels
• Create organic social media posts for Facebook and Meta platforms
• Design email layouts and graphics using Klaviyo email marketing platform
• Generate AI-powered images and videos for marketing content
• Conduct wholesale outreach to potential business partners (cafes, gyms, health professionals)
• Manage orders and delivery queries through Shopify system
• Maintain positive brand presence by moderating social media comments
• Perform data entry and routine administrative tasks to support operations

Requirements:

• You bring 2-5 years of experience combining administrative work with junior marketing support.

• Proficiency with Klaviyo email marketing and basic Shopify order management.

• Social media management skills across Facebook and Meta platforms.

• Basic graphic design capabilities for email and social content.

• Strong written communication skills for customer service excellence.

• Bonus if you have experience with AI content creation tools or nutrition/wellness industry knowledge.

• It helps if you’re familiar with wholesale B2B outreach or have worked with health-focused businesses.

Why Join This Team?:

• Work flexible hours during New Zealand business hours with scheduling autonomy
• Support a growing company expanding into new markets with real growth potential
• Develop diverse skills across customer service, digital marketing, and business operations
• Join a health-focused mission connecting quality nutrition products with people who need them
• Receive above-market compensation with dedicated support and training programs
• Access modern tools and platforms while working in a fully remote environment

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.