Job Overview

Our client is looking for a proactive and highly organized Operations Coordinator to manage daily operations, communications, and sales support. The successful candidate will be responsible for ensuring seamless email management, social media engagement, and lead conversion to drive business growth.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM AEST (40 work hours per week)
  

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities
The successful candidate will be responsible for achieving the following 3 core priorities/outcomes:

• Customer and Staff Emails and messages were responded to within 3 hours during business days, with the inbox at zero.
• Social Media Management, including content creation, video script production and review, video editing, schedule management, and responding to comments.
• Convert leads to sales by understanding their needs in order to recommend services, book sales calls, and upsell products.

To ensure success, the candidate must excel at the following tasks:

• Email triage and responding.
• Payroll and payables management.
• Follow up on failed debits and processing refunds.
• Membership cancellations and holds.
• Managing Facebook ads.
• Updating tasks and projects in the CRM.
• Engaging with casual visit passes daily.
• Manage staff schedules.
• Website updates.
• Sell by chat using SMS and social media channels.

Success Metrics

• 20 new starters per month on a trial offer.
• Membership cancellation under 7 per month.
• Inbox zero is maintained with responses within 3 hours.
• Facebook/Instagram engagement is monitored and reported for comments.

Tools & Software

The role requires working knowledge of:

• Go High Level (Zip Leads)
• Mindbody Online
• Stripe
• Office365
• Meta Business Suite
• Capcut
• WhatsApp

Requirements

• Exceptional communication skills.
• VA (Virtual Assistant) experience.
• Sales and marketing experience.

Qualifications

• Meta/Facebook Ads Management.
• Familiarity with project management apps (Trello/ClickUp).
• Experience with email campaign apps (Go High Level).
• Customer service expertise.
• Background in the health and wellness field.
• Video editing experience.

Ideal Candidate Fit

• An interest in health, wellness, fitness, or nutrition would be highly beneficial. Enthusiasm for continued business improvement and an ever-changing environment of growth.
  

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
  

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.