Job Description:

As an Administrative & Customer Support Assistant, you will manage customer accounts, respond to enquiries, track leads, and coordinate class bookings. This role requires strong communication skills, attention to detail, and the ability to multitask effectively. You will serve as a key point of contact for parents and students while supporting the studio's overall operations.

Client Overview:

Support a dynamic studio-based business by managing customer relationships, coordinating schedules, and assisting with day-to-day operations. This role is essential in ensuring smooth communication with clients and maintaining organised systems across bookings, accounts, and enquiries.

Schedule:

• Brisbane Australia Time ( 20 hours/week) flexible during client business hours

Independent Contractor Perks:

• Permanent work-from-home arrangement
• Immediate hiring

Responsibilities:

Customer Accounts & Payments

• Manage customer accounts and maintain accurate records
• Track payments and follow up on overdue fees
• Ensure all account information is organised and up to date

Inbox & Parent Communication

• Respond to enquiries in a timely and professional manner
• Maintain organised inbox management
• Ensure clear, consistent, and friendly communication with parents and clients

Lead Tracking & Conversion

• Track new enquiries and incoming leads
• Follow up on trial bookings and convert leads into enrolled students
• Maintain accurate records of all interactions and lead status

Scheduling & Bookings

• Manage class schedules, studio hire bookings, and calendar coordination
• Handle booking changes, reschedules, and availability updates
• Ensure schedules are accurate and well-organised

General Administrative Support

• Assist with day-to-day studio administrative tasks
• Maintain organised systems and documentation
• Support smooth operations through proactive coordination

Requirements:

• Strong written and verbal English communication skills
• Experience in administrative support or customer service
• Excellent organisational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Comfortable using email, scheduling tools, and CRM systems
• Ability to work independently in a remote environment

Bonus if you have:

• Experience supporting a dance studio, fitness studio, or education-based business
• Experience handling payments or basic financial tracking
• Experience with lead management and client conversion

Scope & Engagement:

• Flexible part-time or full-time role
• Remote work arrangement
• Ongoing role with potential for long-term engagement
• May expand based on business growth

Why Join This Team?:

• Work with a creative and growing studio environment
• Flexible working setup
• Opportunity to take ownership of operations support
• Stable and ongoing role
• Opportunity to grow with the business

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.