Bilingual Intake Specialist – Multi-Practice Law Firm | Remote | Immediate Start

Client Overview: A well-established multi-practice law firm serving diverse communities across Texas with six specialized departments including immigration, criminal defense, personal injury, and estate planning. The firm handles 10-20+ client inquiries daily and has built streamlined intake processes tailored to each practice area. They’re expanding their client services team to better serve their growing bilingual client base.

Job Description: You’ll be the crucial first point of contact for people seeking legal help during some of their most important moments. As their Bilingual Intake Specialist, you’ll use your communication skills and legal knowledge to guide potential clients through the intake process, ensuring they connect with the right attorney for their specific needs. This role puts you at the center of client acquisition where your bilingual abilities directly impact people’s access to justice while contributing to the firm’s growth.

Schedule: Full-time (40 hours per week); Monday to Friday 8.30am to 5:30pm CST

Client Timezone: Central Time (Texas)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Conduct intake calls with potential clients in both English and Spanish (10-20 calls daily)
• Assess and categorize legal matters across six practice areas to ensure proper attorney assignment
• Explain fee structures and payment requirements clearly to potential clients
• Process consultation payments through LawPay system ($0-$150+ depending on case type)
• Schedule consultations with appropriate lead attorneys based on case complexity and department
• Complete department-specific intake forms with accuracy and attention to detail
• Identify cases outside the firm’s scope and provide appropriate referral guidance
• Distinguish between similar case types (e.g., estate planning vs. inheritance litigation)
• Manage intake workflow efficiently while maintaining high-quality client interactions
• Serve as primary liaison between potential clients and legal team

Requirements:

• Fluent bilingual communication in English and Spanish (written and verbal)
• Strong active listening skills and ability to ask clarifying questions
• Experience in client-facing roles, preferably in professional services or legal environments
• Comfortable handling sensitive and confidential information with discretion
• Basic computer proficiency and ability to navigate multiple software systems
• Professional phone manner and customer service orientation
• Bonus if you have experience with legal intake processes or payment systems
• It helps if you’re familiar with different areas of law or legal terminology

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.