Job Overview

Our client is a well-established Australian organization operating within the disability support sector and the National Disability Insurance Scheme (NDIS) framework. They are looking for a highly organized Administrative Assistant to support day-to-day operations, focusing on data entry, documentation management, and customer communication. A critical part of this role involves supporting NDIS audit preparation and compliance processes. The ideal candidate is detail-oriented, professional, and possesses a strong understanding of Australian disability service regulations.

Schedule

• Monday - Friday, 20 hours per week (Flexible schedule aligned with Sydney business hours).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• NDIS Compliance & Audit Support: Assist with documentation management and compliance tracking to ensure all records meet NDIS regulatory standards. Support the organization in preparing for NDIS audits.
• Administrative & Data Management: Perform accurate data entry across internal systems, maintain organized client files, and ensure all documentation complies with data protection standards.
• Customer Communication: Act as a professional point of contact via phone, email, and chat. Respond to inquiries and provide general administrative support to clients and stakeholders.
• Financial & Documentation Support: Prepare sales invoices, contracts, and financial reports. Assist in creating presentation templates and administrative documentation using Google Workspace or Microsoft Office.
• Scheduling & Coordination: Organize meetings, appointments, and events while coordinating communication between departments to ensure a smooth operational workflow.

Requirements

• Experience: 5+ years of experience in administrative support or office coordination.
• NDIS Knowledge: Strong understanding of NDIS processes and audit requirements in Australia.
• Communication: Excellent written and spoken English skills; comfortable handling voice-based customer interactions.
• Technical Skills: Proficiency with Excel, Microsoft Office, and Google Workspace tools.
• Attributes: High attention to detail, strong reliability, and the ability to work independently in a remote environment.

Qualifications

• Previous experience specifically within the Australian disability services sector is highly regarded.
• Experience supporting NDIS audit readiness or compliance tracking.
• Familiarity with cloud storage systems such as Google Drive or Dropbox.
• Background in customer service roles involving voice communication.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.