Job Overview

Are you a customer-focused professional who enjoys helping people and delivering great service? Our client is looking for a reliable and confident Customer Support Representative to join their growing team. In this role, you’ll be the first point of contact for customers—responding to emails, handling phone and live chat inquiries, and providing clear, friendly support to both new and existing customers. You’ll also manage customer requests such as refunds and quotes using an internal CRM, ensuring every interaction is handled efficiently and professionally.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Inbound Support: Answer phone calls, online chat inquiries, and questions from both new and existing customers.
• Email Management: Respond to customer emails promptly and professionally.
• CRM Operations: Look up customer order details from the internal CRM to provide accurate assistance.
• Request Processing: Handle refunds and other customer requests according to internal procedures.
• Sales Support: Send email and SMS quotes to customers to support business growth and lead conversion.

Requirements

• Experience: Proven customer service experience; candidates with sales or prospecting experience (revenue-driving skills) are highly preferred.
• Voice Proficiency: Strong English proficiency is mandatory for high-quality, voice-based customer support.
• Communication: Excellent communication skills tailored for phone-based customer interactions.
• Availability: Must be able to work full-time during US Eastern Standard Time (EST) hours.

Qualifications

• Comfortable providing phone-based support in a fast-paced environment.
• Strong attention to detail and ability to follow internal procedures for sensitive tasks like refunds.
• Professional and friendly demeanor with a focus on delivering excellent service.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.