Job Description:

As a key driver of our daily operations, you will take ownership of the critical administrative and accounts receivable functions that keep this hardware business moving. This role offers an engaging blend of financial management, customer service, and process improvement. Working directly with business owners who value efficiency and reliability, you will have the autonomy to make a real impact on our workflow and support the continued growth of multiple business entities.

Client Overview:

A growing hardware store business serving the remote Western Australia community with essential supplies and services. Recently acquired and expanding operations, this business operates with a customer credit account system and is looking to streamline administrative processes while maintaining excellent customer relationships.

Schedule:

• Australian Western Standard Time (Western Australia) (20+ hours per week) with flexible scheduling

Independent Contractor Perks:

• Permanent work-from-home arrangement
• Immediate hiring

Responsibilities:

• Manage and respond to business emails with professionalism and attention to detail
• Generate and distribute monthly customer account statements using Xero accounting software
• Process customer inquiries regarding account statements, billing issues, and payment matters
• Reconcile customer remittances and maintain accurate financial records in Xero
• Handle credit account applications by coordinating with prospective customers
• Collaborate with business directors and owners on credit approval decisions
• Prepare and send approval letters and account setup documentation for new credit customers
• Maintain organized customer account records and ensure data accuracy
• Support administrative tasks across multiple business entities as needed
• Ensure timely completion of monthly billing cycles and follow-up processes

Requirements:

• Proven experience with Xero accounting software (essential)
• Strong written communication skills for professional email correspondence
• Experience with accounts receivable processes and customer account management
• Excellent attention to detail for financial record keeping and data entry
• Ability to work independently with minimal supervision in a remote environment
• Reliable internet connection and professional work setup
• Bonus if you have experience with credit account management or small business operations
• It helps if you’re familiar with Australian business practices and customer service standards

Why Join This Team?:

• Work with a supportive business owner who values work-life balance and flexibility
• Opportunity to make a direct impact on business operations and customer satisfaction
• Potential to expand your role across multiple business entities for career growth
• Flexible scheduling that works around your personal commitments
• Remote work arrangement with clear processes and expectations
• Join a business that serves an essential role in their local community

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.