Job Overview

Our client is looking for a competent, experienced, and proactive Mid-Level IT Specialist to join their growing remote team. This is not an entry-level role; we need a solutions-driven professional who can hit the ground running with complex systems. You will be responsible for keeping systems running seamlessly, providing high-level technical support with patience and clarity, and continuously improving the technology infrastructure that serves the business.

Client Overview

Join a dynamic, remote-first organization that values technical excellence and proactive problem-solving. The company utilizes a modern tech stack and supports a global team, placing a high premium on cybersecurity, seamless SaaS integration, and efficient remote workflows.

Schedule

• Monday - Friday, Flexible Sydney, Australia Hours (40 work hours per week)

  Note: While hours are flexible, alignment with Sydney business operations is required for team collaboration.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Technical Support: Provide 1st and 2nd-line support to internal teams and clients across multiple time zones, resolving hardware, software, and connectivity issues independently.
• Systems Administration: Set up, configure, and maintain remote access tools, VPNs, firewalls, and cloud-based environments (Google Workspace and Microsoft 365).
• Platform Management: Administer and optimize key business tools including Squarespace, Monday.com, Aircall, Mailchimp, and Timely.
• Identity & Access Management: Manage user accounts, access permissions, and the technical onboarding/offboarding processes for all staff.
• Cybersecurity & Compliance: Proactively identify vulnerabilities and implement data protection measures and IT asset management protocols.
• Documentation: Create and maintain internal knowledge bases, technical process documentation, and user guides to empower the team.

Requirements

• 2–5 years of proven, hands-on experience in IT support or systems administration.
• Deep knowledge of Windows and/or Mac operating systems.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Technical proficiency in Google Workspace and Microsoft 365 administration.
• Excellent troubleshooting skills with the ability to work through complex issues without micromanagement.
• Professional English communication skills, capable of explaining technical concepts to non-technical stakeholders.

Qualifications

• Familiarity with Squarespace (website maintenance) and Monday.com (board configuration) (Highly Regarded).
• Experience with cloud-based phone systems like Aircall or email marketing tools like Mailchimp (Preferred).
• Experience supporting remote teams across different time zones (Preferred).
• A continuous learner mindset, staying current with emerging IT industry best practices.

What We're Looking For

• A competent, confident IT professional who takes full ownership of their responsibilities without needing to be micromanaged
• Someone who is proactive in anticipating issues and resolving them before they escalate
• A clear communicator who keeps stakeholders informed and never leaves people in the dark
• A reliable team player who brings both technical depth and a genuine willingness to support the people around them
• A continuous learner who stays current with emerging technologies, tools, and industry best practices

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own high-spec computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.