Job Overview
We are seeking an experienced Healthcare Receptionist / Medical Administrative Assistant to support daily clinic operations. This full-time remote role involves managing patient records, coordinating referrals, assisting providers with documentation, and providing exceptional customer service to patients. The ideal candidate is organized, detail-oriented, and proficient with Electronic Medical Records (EMR) systems.

Client Overview
Our client operates a medical clinic with four providers, offering healthcare services to patients. They are expanding their administrative team to improve operational efficiency, patient care coordination, and overall clinic workflow.

Schedule
Monday – Friday, 8:00 AM – 5:00 PM Central Time (United States)

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring
• Health Insurance

Responsibilities

• Update and maintain patient records in EMR systems
• Answer phone calls from patients and healthcare providers using VOIP systems
• Attach lab reports and referral documents to patient charts
• Send referrals to specialists and track referral status
• Communicate with patients regarding appointments, referrals, and administrative matters
• Review patient charts and assist providers with documentation needs
• Maintain spreadsheets and databases for patient tracking
• Coordinate with clinical staff for patient-related administrative tasks
• Manage appointment scheduling, booking, and rescheduling patient visits
• Process pre-authorizations and scan documents as needed

Requirements

• Minimum 2 years of experience in healthcare or medical office administration
• Strong proficiency with EMR systems
• Excellent English communication skills with professional phone manner
• Experience with patient record management and healthcare documentation
• Ability to work full-time aligned with Central Time Zone business hours

Nice-to-Have Qualifications

• Experience with eClinicalWorks EMR software
• Medical background or clinical knowledge
• Experience with medical referral coordination and insurance pre-authorization processes
• Bilingual in Mandarin Chinese and English

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.