Job Overview

Our client is looking for a dedicated and detail-oriented E-Commerce Support Specialist to manage online store operations and ensure a seamless shopping experience for customers. The ideal candidate will handle product listings, website updates, and basic customer support to maintain a high standard of digital presence.

Schedule

Monday - Friday, flexible hours within Sydney, Australia, Time business hours, (20 hours per week) 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

E-Commerce Store Management

• Upload and manage product listings including descriptions, pricing, images, and variants
• Update product information, stock levels, and collections/categories
• Monitor product pages to ensure accuracy and consistency

Website Content & Updates

• Perform routine website updates, including banners, landing pages, and promotional content
• Upload blogs, product pages, and marketing content
• Ensure pages are properly formatted and optimized for desktop and mobile

Order & Customer Support

• Monitor incoming orders and flag issues or discrepancies
• Assist with order tracking inquiries and basic customer support related to purchases
• Coordinate with fulfillment teams when needed

Promotions & Campaign Support

• Assist with launching sales, discount codes, and promotions
• Update website banners and promotional sections during campaigns
• Support marketing teams with product pages and landing pages for campaigns

Website Maintenance & QA

• Perform regular checks to ensure website functionality
• Test links, forms, checkout processes, and product pages
• Report bugs or technical issues to the appropriate team

Requirements

• 2–3 years of experience supporting an e-commerce business
• Experience with platforms such as Shopify, WordPress, WooCommerce, or similar CMS
• Familiarity with product uploads, website updates, and online store management
• Strong attention to detail and ability to spot errors
• Basic understanding of e-commerce workflows and online shopping experience
• Good written communication skills
• Ability to follow processes and work independently

Qualifications

• Basic knowledge of SEO for product pages
• Experience with email marketing tools (Klaviyo, Mailchimp, etc.)
• Familiarity with Canva or basic image editing
• Experience working with WordPress
• Experience working with apps, plugins, or integrations in e-commerce platforms

Ideal Candidate

• Organized and detail-oriented
• Comfortable managing multiple small tasks across a website
• Proactive and able to identify issues before they affect customers
• Tech-savvy and quick to learn new tools

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.