Overview
We are seeking a Bilingual Appointment Setting & Service Coordinator to manage and coordinate deliveries, installations, and in-home service appointments. This role serves as the primary communication link between customers, warehouse staff, and delivery/service teams, ensuring accurate scheduling, clear communication, and a seamless end-to-end customer experience.

Schedule:  40 hours per week, Mon to Fri, 9:00 AM – 5:00 PM (with 1-hour lunch break)

Independent Contractor Perks

• Health Insurance coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job

• Comprehensive support for payroll, HR, and IT through BruntWork

Responsibilities
Scheduling & Dispatch Coordination

• Schedule and manage all deliveries, installations, and in-home service appointments

• Ensure accurate timelines, confirmations, and efficient dispatching

Warehouse & Load Verification Communication

• Coordinate daily with warehouse staff to verify correct equipment, accessories, and parts are loaded prior to dispatch

• Identify and resolve discrepancies immediately

Customer Communication & Appointment Confirmation

• Communicate delivery, installation, and service details clearly to customers in English and Spanish

• Provide expectations, access requirements, and preparation instructions

Service & Installation Support

• Collect and document service and installation details

• Coordinate parts availability and relay instructions to technicians

• Confirm appointments 24–48 hours in advance

Documentation & Issue Resolution

• Maintain accurate scheduling records, notes, and communications

• Proactively handle reschedules, delays, and escalations to ensure smooth service delivery

Requirements

• Bilingual Fluency: Professional-level fluency in both English and Spanish (required)

• Voice Capability: Clear, professional, and friendly phone presence in both languages

• Communication Skills: Proficiency using WhatsApp and Email for internal coordination and customer outreach

• Technical Aptitude: Ability to learn scheduling software and maintain detailed digital records

• Interpersonal Skills: Ability to work effectively with warehouse and delivery teams while maintaining professionalism

• Experience Level: Entry-level candidates welcome; experience in customer service, dispatch, or coordination is a plus

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.