Customer Service Support – Higher Education | Remote | Immediate Start

Role Name: Customer Service Support

Client Overview: 

A mission-driven higher education company dedicated to helping international students achieve their academic dreams in the United States. They specialize in guiding prospective students through complex university application processes and compliance requirements. The company is experiencing rapid growth and expanding their support team to serve more students worldwide.

Job Description: 

You’ll be the vital bridge between international students and their educational goals, providing expert guidance that transforms confusion into clarity and dreams into reality. This role combines the deep satisfaction of helping students navigate complex admissions requirements with the excitement of building meaningful relationships through both supportive conversations and proactive outreach. You’ll join a team that values patience, expertise, and genuine care for student success, making a real difference in students’ lives while developing your skills in a fast-paced, rewarding environment.

Schedule: 40 hours per week; Monday to Friday 9am to 6pm with one hour of unpaid break 

Client Timezone: Pacific Time (California)

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Responsibilities:

• Handle inbound calls from international students seeking guidance on university applications and admissions processes
• Make strategic outbound calls to follow up on online form submissions from university webpages
• Conduct effective cold calling and engage with hot leads to convert prospects into enrolled students
• Provide patient, detailed explanations of application compliance policies and requirements
• Answer complex questions about admissions procedures, documentation requirements, and timelines
• Maintain professional, culturally sensitive communication with students from diverse backgrounds
• Follow up consistently on student inquiries and track application progress
• Collaborate with team members to meet conversion targets and maintain high customer satisfaction
• Document interactions and maintain accurate records in CRM systems

Requirements:

• Availability:
  Must be able to work a fixed 8-hour shift between 5:00 AM – 6:00 PM Pacific Time (PT).
• Education:
  A Bachelor’s degree is preferred, though strong candidates who have not yet completed their degree may also be considered.
• Relevant Experience:
  Previous experience in education recruitment, admissions, sales, or student advisory roles is preferred.
• Communication Skills:
  Must have excellent English communication skills (both spoken and written).
• Technical Setup:
  Reliable high-speed internet connection and a quiet work environment with minimal background noise.
• Work Ethic:
  Self-motivated, proactive, and able to learn quickly in a fast-paced environment.
• Commitment:
  Candidates should be willing to work on a US schedule and stay in the industry for at least 2 years.
• 3-4+ years of customer support experience, preferably

Why Join This Team?:

• Make a meaningful impact helping international students achieve their educational dreams
• Work remotely with flexible scheduling and modern technology setup
• Join a growing company with opportunities for career advancement
• Receive comprehensive training on admissions policies and best practices
• Collaborate with a supportive, mission-driven team that values your success
• Competitive compensation with performance-based growth opportunities

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.