Job Overview
We are looking for a customer-focused professional to manage inbound calls and emails, provide pricing and scheduling information, and support customers with pickup requests and service inquiries. This role involves processing orders, setting up new accounts, coordinating schedules with the dispatch team, and conducting follow-ups to track quote outcomes. The ideal candidate has strong communication skills, CRM experience, and the ability to multitask while delivering excellent customer service in a fast-paced environment.
Schedule: Monday to Friday, 8:30 AM to 5:00 PM with 30-min unpaid break
Benefits
Independent Contractor Perks
• HMO Coverage
• Permanent work from home
• Immediate hiring
• Steady freelance job
Responsibilities:
• Engage with potential clients to process orders and provide relevant information about our services.
• Coordinate and reschedule pickups as requested by customers, ensuring minimal disruption to their operations.
• Proactively troubleshoot and resolve any customer access issues in real-time, demonstrating quick thinking and resourcefulness.
• Act as the primary point of contact for customer complaints and issues, ensuring prompt resolution and customer satisfaction.
• Collaborate closely with the dispatch team to ensure alignment on customer requirements and optimize service delivery.
Requirements
• 1+ years of experience in customer service or a related field, demonstrating a strong understanding of customer-centric principles.
• Exceptional verbal and written communication skills, with a keen attention to detail and accuracy.
• Proficiency in utilizing CRM platforms to manage customer interactions and track relevant information.
• Ability to remain composed and professional when dealing with challenging customers or high-pressure situations.
• Highly organized and detail-oriented, with a demonstrated ability to multitask effectively in a fast-paced environment.
• A collaborative team player who thrives in a cross-functional work setting, actively contributing to the success of the team and the organization as a whole.
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.