Job Overview
The Digital Communications & Lead Coordination Specialist serves as a central hub for inbound communication, ensuring that all customer inquiries, leads, and digital messages are captured, routed, and followed up on professionally.

This role supports lead intake, digital communications, and administrative coordination, helping ensure that every potential customer receives a timely and high-quality response. The ideal candidate is organized, responsive, detail-oriented, and comfortable communicating with customers across multiple channels.

Schedule

• Tuesday – Friday: 8:00 AM – 5:00 PM CST (Texas Time)
• Saturday: 9:00 AM – 6:00 PM CST

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring
• Long-term freelance opportunity
• Health Insurance Coverage for eligible locations 

Responsibilities

Inbound Communication Management

• Serve as a secondary point of contact for inbound customer communication
• Provide phone coverage for incoming calls and route them to the appropriate department
• Respond to inquiries regarding products, consultations, and general information
• Maintain professional and timely communication with customers

Lead Management & Allocation

• Monitor leads from website inquiries, web chat, social media messages, email, and phone calls
• Enter and track leads in the CRM system
• Assign leads to appropriate sales consultants
• Ensure all leads receive prompt follow-up

Digital Communication Oversight

• Monitor and respond to website chat, social media messages, contact forms, and email inquiries
• Route inquiries to the correct team members when needed
• Maintain timely response standards for digital communications

Social Listening & Brand Monitoring

• Monitor social media platforms for customer questions, comments, and brand mentions
• Escalate concerns when necessary
• Identify potential lead opportunities through online engagement

Administrative & Marketing Support

• Maintain organized lead logs and digital records
• Assist with documentation, reporting, and marketing coordination
• Support social media scheduling and campaign tracking
• Assist leadership with administrative and scheduling tasks

Requirements

• 2–5 years experience in customer service, sales support, marketing support, or administrative coordination
• Strong written and verbal communication skills
• Professional phone presence
• Excellent organizational and multitasking skills
• Experience managing multiple communication channels
• Strong attention to detail and ability to work in a fast-paced environment

Preferred Experience

• CRM systems
• Web chat platforms
• Social media management tools
• Google Workspace
• Microsoft Teams
• Customer support platforms
• Asana

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.