Job Overview
Step into an exciting role as an Automotive Customer Engagement Specialist for a dynamic automotive group, serving as the primary voice of excellence for multiple premium dealership locations. This position blends customer service and automotive retail, allowing you to work remotely while having a direct impact on business success. You’ll manage incoming customer inquiries, coordinate appointments, and ensure smooth communication between customers and dealership departments.

The role offers stability, comprehensive benefits including private health insurance, competitive compensation, and performance-based growth opportunities.

Client Overview
A dynamic automotive group managing multiple premium dealership locations, committed to providing exceptional customer service and leveraging remote talent to support operations.

Schedule
Full-time, Monday - Friday, US Central Time business hours

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Serve as the primary point of contact for incoming customer calls across multiple dealership locations
• Schedule and coordinate service appointments, ensuring efficient resource allocation and customer convenience
• Manage sales inquiry calls and coordinate with sales teams to schedule test drives and consultations
• Maintain accurate customer records in dealership management systems
• Handle high-volume call flow with professionalism and efficiency
• Provide exceptional customer service while maintaining a friendly, professional demeanor
• Coordinate with various departments to ensure smooth customer communication
• Participate in ongoing training to stay current with dealership products, services, and procedures

Requirements

• Proven track record in customer service, preferably in a high-volume call center environment
• Excellent English communication skills with clear pronunciation and professional phone manner
• Previous experience working remotely with US-based companies
• Strong computer literacy and ability to learn new software systems quickly
• Professional home office setup with reliable high-speed internet
• Exceptional multitasking abilities and attention to detail
• Strong problem-solving skills and ability to work independently
• Availability to work full-time during US Central Time business hours
• Commitment to confidentiality and professional standards
• Ability to complete 1–2 weeks of comprehensive initial training

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees or salary are based on experience and performance during the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.