Job Overview

We are seeking a customer-focused professional to support landlords and property managers with property compliance services. In this role, you will handle inbound inquiries, conduct outbound calls to introduce compliance and trade services, process bookings, and maintain accurate records in the system. The position requires strong communication skills, attention to detail, and the ability to recommend suitable services while meeting sales targets and delivering excellent customer service. 

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Job Highlights
Contract: Independent Contractor
Schedule: Monday-Friday; 9:00 AM - 6:00 PM UK Time with 1 hour break

Responsibilities

• Respond to inbound inquiries from landlords and property managers, providing clear and accurate information about available compliance services.
• Conduct outbound calls to potential customers to introduce health and safety certifications and additional trade services, such as plumbing, electrical, and cleaning.
• Assess customer needs and recommend suitable services to ensure rental property compliance and safety.
• Process bookings, update customer records, and ensure all information is accurately logged in the system.
• Follow up on pending quotes, incomplete bookings, and customer concerns to support successful sales conversions.
• Coordinate with internal teams to ensure smooth scheduling and timely service delivery.
• Maintain strong knowledge of compliance requirements and service offerings.
• Provide excellent customer service to encourage repeat business and strong customer relationships.
• Meet individual and team sales targets while supporting ongoing business growth.
• Share customer insights and feedback to help improve processes and service offerings.

Requirements

• Proven experience in customer service, sales, or a similar customer-facing role.
• Strong communication skills with the ability to explain services clearly to landlords and property managers.
• Comfortable handling both inbound and outbound calls in a professional manner.
• Ability to assess customer needs and recommend suitable services confidently.
• Good attention to detail with experience updating records, processing bookings, and using CRM or booking systems.
• Strong follow-up skills to manage quotes, bookings, and customer concerns.
• Ability to work collaboratively with internal teams to ensure smooth service delivery.
• Knowledge of property compliance or willingness to learn compliance and trade service requirements.
• Customer-focused mindset with the ability to build rapport and encourage repeat business.
• Goal-oriented, with the ability to meet individual and team sales targets.
• Proactive in sharing customer feedback and supporting process improvements.

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.