Client Overview: "We are an industry-leading team of experts. With 24/7 responsiveness, cost-savings strategies, and leading global connections at the forefront, we deliver seamless travel management to businesses of all sizes in all industries. We cut time and expenditures for your organization – without cutting corners."

Schedule: Full-time | More than 35 hours per week
Friday to Tuesday, 7:00AM to 4:00PM MST
Client Location/Timezone: Canada, Mountain Timezone 

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Responsibilities of the Role
● Immediate response to inbound client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
● Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
● Handling and resolving a variety of customer concerns, complaints, and questions by phone and email
● Efficiently manage requests for services and coordinate travel
● Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
● Responding professionally, appropriately, and in a timely manner
● Providing accurate travel advice
● Documenting client concerns for follow up
● Continually maintain a working knowledge of all company products, services, and promotions
● Additional projects/ assignments as required

Minimum Requirements:

● Full fluency in English (verbal and written)
● A combination of 2 years’ experience in a customer service and/or sales related environment
● Ability to use systems and programs such as Sabre, Excel, Word
● Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.
● Customer and solution focused with exceptional interpersonal communication skills (verbal and written)
● Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
● A flexible schedule, the work hours will be based on business needs
● You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests
● A proven track record for punctuality and reliability
● GDS experience (Sabre GDS is preferred, but not a requirement)

 ● Internet Mbps plan should be 100mbps or higher

Who’s right for the job?

You have been told that you are great with people, you love helping others and do so genuinely. Your ideal environment is interacting with others from the comfort of your own home. You are a natural communicator that will work to solve the issues of others, can multitask using complex computer systems and don’t shy away from learning new technology. You will be responsible for creating a high touch experience for our clients through one-on-one contact to assist with varying needs, such as flight delays, last minute bookings, hotel check-in challenges, and much more. 

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.