Job Description
You’ll be the first point of contact for patients navigating their orthodontic journey, providing essential support through cutting-edge healthcare technology. This role puts you at the center of patient care, where your communication skills directly impact treatment outcomes and patient satisfaction. You’ll work with a tiered support system that handles high-volume patient interactions efficiently while ensuring complex cases receive specialized attention.

Work Schedule: 8:00AM- 5:00PM Perth, with a 1- hour unpaid break
Client Timezone: WA Time (AWST) 

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Respond to patient inquiries and provide support through the company’s mobile app chat function
• Handle general patient questions using established protocols and templated responses
• Escalate complex cases and phone call requests to specialized treatment coordinators
• Make outbound calls to dental clinics to verify appointment availability and scheduling
• Manage patient complaints and concerns through professional written communication
• Maintain accurate records of all patient interactions and communications
• Collaborate with treatment coordinators and team members across multiple time zones
• Follow healthcare compliance protocols and maintain patient confidentiality standards

Requirements

• Excellent written English communication skills with impeccable grammar and spelling
• Customer service experience with demonstrated ability to handle patient inquiries professionally
• Comfortable working with technology platforms, mobile applications, and digital communication tools
• Strong attention to detail for accurate patient communication and record-keeping
• Ability to work independently in a remote environment with reliable internet connection
• Empathy and patience when dealing with healthcare-related concerns and questions
• Bonus if you have healthcare, medical, or dental industry background
• It helps if you have experience with chat-based customer support platforms

Why Join This Team?

• Remote-first company with flexible work arrangements and global team collaboration
• Healthcare technology sector with meaningful impact on patient outcomes and experiences
• Growth opportunities across multiple roles including social media, marketing, and video editing
• Competitive compensation with comprehensive benefits and health insurance coverage
• Expansion into new markets including the US, offering career advancement potential
• Supportive team environment with established processes and comprehensive training programs

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.