Job Overview

Our client is looking for an Operations & Administration Coordinator to support daily business operations across scheduling, client communication, system management, and franchise support. This role helps keep operations organized and running smoothly by coordinating jobs, maintaining records, supporting clients and franchisees, and assisting with sales and onboarding processes. The ideal candidate is highly organized, proactive, and comfortable working across multiple systems while managing several tasks at once.

Schedule

• Monday - Friday, 9:00 AM to 6:00 PM, New Zealand Time (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

Scheduling & Operations

• Schedule recurring and one-off jobs for commercial and residential clients
• Maintain job records and client information within internal systems
• Manage the pipeline of one-off work opportunities

Client Support

• Respond to customer enquiries via phone, website, and social media
• Manage customer feedback, including complaints, reviews, and follow-ups
• Support the customer journey from initial enquiry through to invoicing

Systems & Administration

• Maintain accurate records within the CRM and internal systems
• Organise business documentation and shared files
• Provide general administrative support to the team

Sales & Lead Support

• Assign and manage leads within the CRM
• Assist with proposals and quotations
• Follow up on open opportunities and stalled leads

Franchisee Support

• Assist with onboarding new franchisees, including documentation and system setup
• Maintain compliance records such as certifications, checks, and insurance
• Support ongoing franchisee administration and offboarding when required

Reporting & Compliance

• Maintain operational reports and internal records
• Support health and safety documentation and compliance tracking

Requirements

• Strong organisational and administrative skills
• Excellent communication and customer service ability
• Experience using CRM systems and scheduling tools preferred
• High attention to detail and strong record-keeping skills
• Ability to manage multiple tasks and work independently

Personal Attributes

• Highly organised and proactive
• Strong sense of accountability
• Friendly and professional with clients and team members
• Comfortable working in a fast-paced environment

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.