Job Overview
We are seeking a dedicated and detail-oriented Billing and Customer Service Specialist with marketing support capabilities. In this key role, you will be responsible for answering phone calls and emails, delivering exceptional customer service, assisting with light marketing tasks, and researching prospective clients within the dynamic field of utility sub-metering.

Client Overview
Our client operates in the utility sub-metering industry, providing accurate billing, customer support, and utility management services for residential and commercial properties. The company values professionalism, transparency, and proactive communication with clients and residents.

Schedule
Full-Time: Monday – Friday, 8:00 AM – 5:00 PM MST, with 1-hour unpaid break

Independent Contractor Perks

• Permanent work-from-home
• Opportunity for immediate hire
• Hands-on experience in both customer service and marketing
• Health Insurance 

Responsibilities

• Address customer inquiries and concerns related to sub-metering billing, providing knowledgeable and courteous assistance
• Manage customer accounts, process payments, and reconcile billing discrepancies to ensure financial accuracy
• Communicate with property managers and residents to educate them on sub-metering processes, resolve issues, and promote transparent utility usage
• Perform marketing tasks including phone calls, email outreach, and researching prospective clients
• Support cross-functional teams in operational and marketing efforts as needed

Requirements

• Previous experience in billing and customer service, preferably within the sub-metering or utility industry
• Previous experience in sales or marketing
• Strong analytical skills with attention to detail to explain billing calculations to residents
• Excellent communication and interpersonal abilities to assist customers professionally
• Familiarity with sub-metering software and utility billing systems (preferred, training provided if needed)
• Ability to thrive in a fast-paced environment and collaborate effectively with cross-functional teams
• Bilingual candidates preferred

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.