Job Overview

Our client is looking for a detail-oriented and tech-savvy Loyalty Experience Specialist to support the execution and optimization of loyalty campaigns within the convenience retail and fuel industry.

In this role, you will act as the control center for loyalty campaigns—configuring offers, testing systems, monitoring performance, and ensuring smooth execution from launch through reporting. You will play a key role in delivering seamless promotional experiences while supporting retailers and customers within the loyalty ecosystem.

This position is ideal for someone who enjoys working with technology, data, and customer engagement systems while managing multiple campaigns in a fast-paced environment.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage 
• Permanent work from home
• Immediate hiring

Responsibilities

• Program and configure promotional offers within the loyalty platform
• Test campaigns and schedule launches
• Configure segmentation for targeted email and SMS campaigns
• Conduct remote testing on POS systems
• Maintain loyalty platform configurations and ensure system accuracy
• Generate reports and analyze campaign performance
• Manage retailer and customer support tickets
• Provide phone support for escalated issues
• Monitor campaign execution and proactively identify areas for improvement

Requirements

• Experience with loyalty platforms or POS systems (or willingness to learn)
• Strong reporting and analytical skills
• Excellent written and verbal English communication skills
• Ability to work independently in a remote environment
• Strong technical aptitude and ability to quickly learn new software
• Customer support experience
• Detail-oriented with strong organizational skills
• Ability to manage multiple campaigns simultaneously

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.