Job Overview
We are seeking a detail-oriented DME Support Specialist to manage Durable Medical Equipment orders, handle phone communications with patients and healthcare providers, and conduct follow-ups to ensure timely and accurate order fulfillment. This is a critical support role within a fast-paced medical office, requiring strong organizational skills, excellent communication, and a customer-service mindset.

Client Overview
Our client is a medical office focused on providing high-quality patient care through efficient DME services. The team values accuracy, patient satisfaction, and strong administrative support to maintain seamless operations.

Schedule
Full-Time: Monday – Friday, 8:30 AM – 5:00 PM PST, with 30-minute unpaid break

Independent Contractor Perks

• Permanent work-from-home 
• Immediate hiring
  
• Health Insurance

Responsibilities

Durable Medical Equipment (DME) Order Management

• Process and coordinate DME orders in accordance with medical and insurance guidelines
• Ensure orders are accurate, complete, and compliant with regulations
• Maintain an organized system for tracking order status and inventory levels
• Liaise with suppliers and manufacturers to confirm product availability and delivery timelines

Phone Support

• Answer inbound calls from patients, caregivers, and healthcare providers
• Provide timely and accurate information regarding product availability, order status, and insurance verification
• Schedule appointments or equipment deliveries, ensuring proper coordination

Follow-up and Documentation

• Track and follow up on outstanding orders to ensure timely patient delivery
• Document all interactions, including patient inquiries, order updates, and supplier communications
• Follow up with patients to confirm equipment functionality and satisfaction

Insurance and Billing Support

• Assist with verifying insurance information and coordinate with billing departments
• Work with insurance companies to resolve order approval or payment issues

General Administrative Support

• Maintain and update patient records related to DME orders and follow-ups
• Assist with scheduling, filing, and correspondence as needed

Requirements

Experience

• Prior experience in a medical office setting preferred
• Experience with Durable Medical Equipment (DME) or insurance billing is a plus

Skills & Abilities

• Excellent communication and phone etiquette
• Strong organizational skills and ability to handle multiple tasks simultaneously
• Proficient with office software (e.g., Microsoft Office, patient management software)
• Ability to manage sensitive patient information with discretion and confidentiality
• Spanish-speaking strongly preferred

Education

• High school diploma or equivalent required
• Medical office or healthcare-related certification (e.g., Medical Assistant, Billing & Coding) is a plus

Side Note
This is a permanent work-from-home or on-site role under an Independent Contractor arrangement (if applicable). Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.