JOB OVERVIEW

We’re hiring a proactive Admin Assistant  to support two fast-growing CPG brands. This role manages customer service (Shopify, Amazon, TikTok Shop), invoicing in QuickBooks, shipping coordination, reporting in Google Sheets, and general admin support. The ideal candidate is highly organized, detail-oriented, and comfortable handling multiple tasks in a fast-paced startup environment. Experience with e-commerce platforms, customer service, and order fulfillment is required. Remote contractor role with work-from-home flexibility and immediate hiring. 

Schedule:

• Monday–Friday 8 AM–1 PM PT (no scheduled break), 5 hrs/day, 25 hrs/week
  

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring

Tasks & Responsibilities:

• Manage customer service inboxes across two fast-moving CPG brands (Shopify, Amazon messages, TikTok Shop messages, DMs).
• Handle all invoicing (QuickBooks), send payment links, track payment status, follow up on overdue invoices.
• Create and send shipping labels, organize outbound orders, track deliveries, and communicate with warehouses/co-packers/fulfillment partners when needed.
• Pull daily, weekly, and monthly reports across Shopify, TTS, Amazon, and internal spreadsheets.
• Support wholesale: sending PDFs, following up, sending samples, tracking leads, and maintaining CRM spreadsheets.
• Basic research tasks (finding suppliers, slushie machine vendors, tablecloth vendors, quotes, etc.).
• Maintain well-organized Google Drive folders and update internal docs/SOPs.
• Schedule calls, manage calendars, book meetings, and send recaps.
• Be the proactive “eyes and ears”—flag issues and support client leadership with schedule coordination and deadline tracking. Catch mistakes before they turn into problems.
• Maintain high accuracy and quality control across all deliverables.

Required Experience & Proficiency (Non-negotiables):

• Google Sheets
• Strong proficiency in Google Drive, Google Docs, organization, and folder structure.
• Customer service experience (professional, friendly, and fast response time).
• Experience with invoicing and payment tracking (QuickBooks preferred).
• Background in CPG, e-commerce, agency, or startup admin roles.
• Experience with Amazon Seller Central (responding to messages, basic backend familiarity).
• Can handle light data reporting (pulling metrics from Shopify / TTS / Amazon and inputting into Sheets).
• Experience managing shipping labels, tracking numbers, and resolving delivery issues.
• Ability to juggle many moving parts with accuracy and urgency.

Highly Regarded (Nice-to-Haves):

• Design skills (Canva).
• Experience with TikTok Shop, Klaviyo/Omnisend, or similar platforms.
• Experience supporting founders/executives in fast-paced environments.
• Basic knowledge of functional mushrooms or wellness (bonus, but not necessary).
• Light copywriting ability (responding to simple inquiries in brand voice).

Special Preferences:

• Strong communicator, extremely detail-oriented, and fast responder.
• Someone who is proactive and anticipates needs, not just reacts.
• Comfortable working in a fast-paced, evolving startup environment.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.