Job Overview
You’ll be the welcoming voice that guides prospective students through their educational journey, providing essential phone support during high-demand periods and ensuring no student inquiry goes unanswered. This role combines customer service excellence with educational impact, where your communication skills directly contribute to student success and institutional growth.

Client Overview
A growing post-secondary educational institution dedicated to helping students achieve their career goals through quality training programs. They operate structured admissions processes and academic programs, focusing on providing excellent student support throughout the enrollment journey.

Schedule
Part-time (20 hours per week):

• Monday: 9:00 AM – 1:00 PM EST
• Thursday – Friday: 9:00 AM – 6:00 PM EST, with 1-hour unpaid break

Independent Contractor Perks

• Permanent work from home
• Immediate start

Responsibilities

• Handle incoming phone calls from prospective students with professionalism and care
• Schedule appointments for prospective students to complete their applications
• Provide critical phone coverage during peak periods, particularly Mondays, Thursdays, and Fridays
• Support academic operations by assisting with grading student work
• Enter grades and student information into institutional management systems
• Deliver exceptional customer service reflecting the institution’s commitment to student success
• Manage appointment scheduling systems to optimize student flow and staff efficiency
• Provide administrative support for enrollment and academic processes as needed

Requirements

• Proven experience in customer service, customer support, or client-facing roles
• Strong communication skills and professional phone manner
• Experience with scheduling systems and appointment management
• Proficiency with computer systems and data entry
• Ability to work independently in a remote environment
• Bonus: familiarity with educational administrative processes
• Helpful: experience supporting students or working in educational settings

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.