Client Overview

The client is a real estate professional operating in South Florida specializing in rental and buyer leads. The business manages 8-10 rental leads daily with a focus on timely client communication and appointment scheduling.

Job Overview

This role manages multi-channel client communication for rental property inquiries across CRM, Google Voice, and Facebook platforms. The position requires proactive client engagement, answering property-related questions, and coordinating appointments. The ideal candidate will handle incoming leads efficiently and maintain consistent communication with potential renters.

Schedule:

• Full-time Monday to Friday 9am to 6pm EST with 1 hour unpaid break

Responsibilities

• Monitor and respond to client inquiries across multiple channels including Lofty CRM, Google Voice, and Facebook Answer property-related questions regarding availability, pet policies, housing vouchers, HOA requirements, and other rental details

• Schedule appointments between clients and property viewings based on availability

• Research and provide accurate answers to client questions about properties

• Set up and verify follow-up protocols and automated triggers within the CRM system

• Execute manual communication tasks to maintain personalized client engagement

• Ensure timely responses to all client communications across all platforms

Must-have Requirements

• Previous experience in client communication or customer service roles

• Strong written and verbal communication skills in English

• Ability to manage multiple communication channels simultaneously

• Proficiency with CRM systems and basic technology platforms

• Reliable internet connection with backup power supply

Nice-To-Have Requirements

• Prior experience in real estate services or property management

• Familiarity with Lofty CRM or similar real estate CRM platforms

• Experience working with Google Voice or similar telecommunication tools

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.