Job Overview

Our client is seeking a highly organized and proactive Customer Service and Administration Coordinator with strong ServiceM8 experience to support their growing trade-based operations. This role plays a key part in ensuring seamless communication between clients and field staff while managing high-volume scheduling, logistics, and administrative workflows.

The ideal candidate has previously worked within a trade-based company and is confident in navigating fast-paced service environments where coordination, attention to detail, and clear communication are essential.

Schedule

• Monday - Friday (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Send job booking forms and confirm all required information is received before scheduling
• Monitor ServiceM8 for new enquiries and ensure correct queuing and allocation
• Coordinate daily job scheduling and track progress to prevent delays
• Escalate urgent scheduling issues to the Operations Manager
• Manage customer enquiries via phone and email with timely follow-up
• Conduct daily job checks in ServiceM8 to ensure all checklists and statuses are accurate
• Submit WA solar applications to Plenti, Synergy, and Western Power
• Set up and finalize STC rebate jobs via Formbay
• Complete solar job administrative checklists and documentation
• Maintain IEC spreadsheets and online solar monitoring platforms
• Assist with inbox management and material ordering

Requirements

• Proven experience using ServiceM8 in a trade or field service environment
• Strong administrative background with excellent attention to detail
• Experience in a trade-based company, such as electrical, plumbing, HVAC, or solar
• Ability to manage high-volume scheduling and customer coordination
• Proficiency in Google Workspace, including Gmail and Google Drive
• Professional written and verbal English communication skills
• A calm, organized, and proactive approach to problem-solving

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.