Job Overview

Our client is seeking a professional and empathetic assistant to be the primary point of contact for a substantial property portfolio. In this role, you will be the friendly voice ensuring every guest has a seamless stay. You’ll work in a dynamic environment where your communication skills directly impact guest satisfaction and the overall success of a rapidly growing hospitality business. This is a fantastic opportunity to build expertise in the booming short-term rental industry.

Client Overview

The client is an innovative short-term rental property management company based in Charlotte, NC, managing over 50 Airbnb properties. They are dedicated to delivering exceptional guest experiences in the fast-paced vacation rental market. This customer-focused business prioritizes outstanding guest satisfaction and is looking for team members who share that passion.

Schedule

• Monday – Friday, 08:00 AM – 04:00 PM Charlotte, NC, EST, with 1-hour unpaid break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• HMO Coverage for eligible locations

Responsibilities

• Guest Communication: Manage all guest messages and inquiries across 50+ properties with professionalism and speed.
• Issue Resolution: Provide timely solutions to guest concerns to ensure a high-quality stay experience.
• Platform Management: Navigate the Airbnb platform to submit reimbursement requests and documentation.
• Outreach: Conduct occasional follow-up phone calls to guests or vendors to coordinate logistics.
• Reputation Management: Maintain high response standards to ensure 5-star guest reviews and protect the business's reputation.
• Multitasking: Handle multiple conversations and priorities simultaneously in a fast-paced environment.

Requirements

• Communication: Exceptional written and verbal English skills are essential.
• Experience: Proven customer service background with the ability to handle high-volume interactions.
• Technical Comfort: Ability to learn and navigate property management software and the Airbnb platform.
• Phone Etiquette: Comfortable making outbound calls to resolve issues or check in with guests.
• Mindset: Naturally friendly, solution-oriented, and calm under pressure.
• Bonus: Prior experience with Airbnb or short-term rental (STR) platforms.

Why Join This Team?

• Work-Life Balance: Consistent daytime hours in a remote environment.
• Industry Growth: Be part of the exciting and expanding vacation rental sector.
• Impact: Your work directly contributes to the happiness of travelers and the company's growth.
• Support: Join a collaborative and supportive team that values hospitality.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.