Are you passionate about keeping buildings safe, efficient, and well-maintained? We’re looking for a proactive Maintenance & Facilities Coordinator to join our team and play a key role in ensuring our properties run smoothly, safely, and compliantly.

In this role, you’ll take ownership of work order management, preventive maintenance, vendor coordination, compliance, and customer service, helping to maintain high-quality facilities that meet regulatory standards and delight tenants. You’ll work closely with contractors, internal teams, and tenants to schedule, monitor, and deliver maintenance solutions, while continuously seeking ways to improve processes and asset performance.

Schedule

• 8am to 5pm Sydney Time

 Independent Contractor Perks 

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage

Key Responsibilities

Work Order Management

• Receive, triage, prioritize, and schedule reactive and planned maintenance requests in line with SLAs.
• Monitor progress, close work orders with complete documentation, and ensure accurate data entry for audit compliance.
• Identify high‑risk issues requiring escalation (e.g., safety hazards, essential service failures).

Vendor Coordination

• Engage approved and compliant contractors in accordance with procurement policies and Delegations of Authority.
• Obtain quotes, negotiate pricing, and manage service agreements.
• Ensure contractors hold valid licenses, insurances, and requisite WHS documentation prior to engagement.
• Monitor contractor performance, including safety behaviors, timeliness, and quality of workmanship.

Preventive Maintenance

• Support the implementation and monitoring of PPM schedules, including statutory maintenance such as:

• Fire safety systems
• Electrical and emergency lighting
• Gas appliances
• Water systems (incl. TMVs, backflow)
• Lifts and essential services

• Review asset condition, identify risks, and recommend lifecycle or capital improvements.

 Compliance & Safety 

• Ensure all maintenance activities comply with relevant state legislation, Australian Standards, WHS requirements, and organizational policies.
• Maintain compliant documentation for audits, inspections, and regulatory reporting.
• Conduct or support safety risk assessments, incident reporting, corrective actions, and hazard management.
• Ensure privacy, safeguarding, and professional conduct when interacting with tenants, including people with disabilities.

Quality Assurance & Continuous Improvement

• Perform quality checks on completed works and ensure rectification of defects.
• Support internal audits, contractor performance reviews, and process improvement initiatives.
• Monitor adherence to SLAs and KPIs and report exceptions or systemic issues.

Budget & Reporting

• Assist with cost control, quote processes, and value‑for‑money assessments.
• Ensure all expenditure aligns with Delegations of Authority.
• Prepare operational reports on maintenance activities, costs, compliance performance, and contractor metrics.

Customer Service

• Provide timely, clear communication to internal teams, tenants, and external parties regarding maintenance updates.
• Manage urgent or sensitive repairs with discretion and customer‑centric service.
• Support vulnerable tenants with appropriate communication and escalation protocols.

Skills & Qualifications

Required

• Experience in property, maintenance coordination, facilities, or asset management.
• Strong understanding of:

• • • WHS legislation
    • Contractor safety requirements
    • Statutory maintenance obligations
    • Risk identification and escalation

• Proficiency in asset/maintenance management systems (e.g., work order platforms), Microsoft 365 and Outlook.
• Excellent written documentation and compliance recordkeeping skills.
• Strong organizational and time-management skills.
• Excellent communication and negotiation abilities.
• Strong customer service skills.

Preferred

• Existing knowledge of relevant Australian Standards (e.g., AS 1851, AS/NZS 3000, AS/NZS 3666), Australian National Construction Code (NCC / Building Code).
• Experience with NDIS, SDA, community housing, or other regulated housing sectors.

Preferred Qualifications

• Certificate or Diploma in Facilities Management, Building Maintenance, or related field.

 Key Attributes 

• High attention to detail and commitment to compliance.
• Strong judgement in assessing risk and responding appropriately.
• Proactive in identifying emerging asset issues and continuous improvement opportunities.
• Able to communicate technical information simply and professionally.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

 Reminder 

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.