Job Overview

Our client is seeking a disciplined, detail-obsessed Sales Operations & Performance Manager—the "Architect of Performance"—to take full ownership of their sales infrastructure. This is a high-level Administrative Management position where you will be the engine room of the sales department. You aren't just looking at final revenue; you are obsessed with the "science" of the sale, ensuring every input metric (calls, meetings, follow-ups) is optimized to make success inevitable.

Client Overview

The client is a results-oriented organization operating at the intersection of ambition and execution. They don't just chase leads; they build systems that convert. They value their team, but value results more, and are looking for a leader who ensures the sales machine operates at peak efficiency every single day.

Schedule

• Monday – Friday, 09:00 AM – 06:00 PM Brisbane time (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• HMO Coverage for eligible locations

Responsibilities

• Sales Administration & Governance: Maintain an incredible eye for detail in managing the sales stack; ensure CRM hygiene is non-negotiable and administrative processes are followed to the letter.
• Activity Management: Establish and enforce strict daily KPIs; track specific quotas for calls, meetings, and touchpoints to ensure the sales machine never stalls.
• Quality Control: Conduct regular audits of sales interactions and documentation to ensure standards of quality are never compromised.
• Performance Accountability: Conduct weekly performance reviews; identify underperformance early and manage the termination of non-performing agents who do not meet standards after coaching.
• Process Optimization: Constantly refine the "Playbook" to remove friction from the sales cycle and improve conversion rates through data-backed adjustments.

Requirements

• The "Detail" Factor: Proven ability to catch minor errors in reports and identify missed opportunities in CRM management.
• Metric Obsession: Experience managing high-volume outbound environments where call volume and meeting set rates are the primary success levers.
• Direct Leadership: A fair but firm management style with the confidence to protect high-performing culture by removing "dead wood."
• Market Fluency: Deep understanding of Australian business etiquette and compliance.
• Determined Mindset: A relentless drive for quality and a refusal to settle for "good enough."

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.