Client Overview
Join a growing cleaning services company serving both commercial and residential clients across Australia’s Sunshine Coast. After a strategic restructuring phase, this established business is ready to scale again and needs dedicated support to manage their expanding operations. You’ll work directly with an experienced entrepreneur who values offshore talent and has successfully built multiple businesses.
Job Overview
You’ll be the operational backbone that frees up the business owner to focus on growth while you handle the daily administrative and customer management tasks that keep everything running smoothly. This role offers the perfect blend of customer service, light bookkeeping, and CRM management in a dynamic, customer-focused environment where your contributions directly impact business success.
Schedule: 20 hours per week, Monday to Friday, 9am-1pm Banya, QLD
Client Timezone: Australian Eastern Time (Gold Coast/Brisbane)
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Responsibilities:
- Perform daily transaction reconciliation in Xero accounting software to maintain accurate financial records
- Manage incoming leads through GoHighLevel CRM system, including initial contact and first approach
- Follow up on customer quotes within specified timeframes to maximize conversion rates
- Reply to customer emails and provide ongoing support communications
- Make follow-up calls as necessary to secure a lead appointment and light prospecting
- Add detailed follow-up notes and reminders in the CRM system for seamless customer journey tracking
- Handle general administrative tasks to support smooth business operations
- Coordinate customer bookings and scheduling to optimize field team efficiency
Requirements:
- Experienced with Xero accounting software (mandatory for daily reconciliation work)
- Proficiency in GoHighLevel CRM platform (mandatory for lead management)
- Previous administrative and light bookkeeping experience
- Excellent English communication skills for phone calls and email correspondence
- Ability to work independently and manage multiple tasks efficiently
- Bonus if you have experience in customer service or sales support roles
- It helps if you’re comfortable with Australian business hours and culture
Side Note
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This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
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Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.