Job Overview

Join a growing electrical services company servicing residential and commercial clients across Australia. This role is ideal for someone who enjoys being at the center of customer communication, marketing support, and CRM administration. You’ll play a key role in supporting lead engagement, nurturing customer relationships, and ensuring communication workflows are smooth, professional, and consistent. Our client is looking for a marketing professional who can think strategically and proactively contribute to business growth. You’ll work closely with the business owner and internal team, using tools like Lana CRM, while contributing directly to customer experience and business growth.

Client Overview

Our client is a dynamic electrical services provider catering to both residential and commercial sectors throughout Australia. As they expand their footprint, they are looking for a specialist to help professionalize their marketing efforts and refine their customer journey. The team values proactive problem-solvers who can take ownership of the CRM and marketing communication pipeline.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Sydney Time, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Marketing & Communications: Manage inbound leads through Lana CRM, ensuring timely responses and proper lead tracking; follow up on enquiries and sent quotes to support lead nurturing and conversion.
• Campaign Management: Send marketing emails, customer updates, and engagement campaigns through Lana CRM; maintain professional, consistent communication across email and phone channels.
• CRM & Administrative Support: Maintain accurate customer records, notes, and interaction histories; manage shared inbox communications and route enquiries appropriately.
• Coordination: Coordinate scheduling communications with customers, tenants, and property managers; make outbound calls to arrange access or confirm appointments.
• Strategic Growth: Support administrative workflows related to marketing and scheduling while identifying gaps and opportunities in existing marketing efforts to propose proactive solutions.

Requirements

• Proven hands-on marketing experience (minimum 3–5 years), with clear examples of campaigns, initiatives, or strategies personally owned and executed.
• Experience planning and executing end-to-end marketing initiatives (from concept to performance review).
• Ability to identify gaps and opportunities in existing marketing efforts and propose solutions proactively.
• Strong written and verbal communication skills.
• Experience using CRM systems or customer databases.
• Strong organizational and time-management skills with high attention to detail.
• Understanding of Australian customer service expectations.

Qualifications

• Experience working with small businesses or trade-based industries (e.g., construction, home services, local service providers) is highly preferred.
• Proficiency in digital marketing tools and CRM software (Lana CRM experience is a plus).

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.