Schedule: Full-time Monday to Friday 10am to 6:45pm with 45 min unpaid break EST

Job Overview
Our client is looking for a technical back-end support professional focused on solar system servicing and quote generation. This role requires strong technical knowledge of solar systems after installation, including maintenance, repair, and virtual troubleshooting. The position involves minimal customer interaction, primarily focusing on technical support and creating service quotes.

Client Overview
The company specializes in post-installation maintenance and repair services for solar energy systems. They provide technical support, troubleshooting, and service solutions for solar systems after installation is complete.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities:

• Conduct virtual troubleshooting and diagnostics for solar systems experiencing post-installation issues
• Generate detailed quotes for post-installation services, repairs, and maintenance work
• Handle technical phone calls related to solar system repairs and ongoing maintenance
• Provide expert technical support and guidance on solar system functionality (electrical and structural components)
• Answer complex technical questions from customers when communication skills allow
• Support sales team efficiency by taking over time-intensive quote generation processes
• Collaborate with technical teams to resolve complex post-installation challenges
• Document troubleshooting processes and maintain technical knowledge base

Requirements:

• Strong technical knowledge of solar systems, specifically post-installation operations and maintenance
• Proven experience with post-installation solar service, repairs, and troubleshooting
• Deep understanding of solar system electrical and structural components
• Ability to conduct effective virtual troubleshooting and remote diagnostics
• Strong communication skills for technical customer interactions
• Bonus if you have sales or quote generation experience (fully trainable if not)
• Must have POST-installation experience (pre-installation sales experience will not suffice for this role)

Qualifications

• Basic sales or quote generation experience.
• Strong communication skills for occasional technical customer interactions.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.