Client Overview
Fast-growing online resale business specializing in live auction events that connect sellers with buyers in real-time. The company has built a thriving community around evening live selling sessions and needs operational support to scale their successful model while maintaining the personal touch that drives their growth.

Job Description
You’ll be the behind-the-scenes powerhouse that keeps exciting live auction events running smoothly. This unique role puts you at the center of the growing live commerce industry, where you’ll support fast-paced selling sessions that generate real revenue in real-time. You’ll take operational tasks off the business owner’s plate so they can focus on what they do best – engaging customers and closing sales. This is perfect for someone who thrives in dynamic environments and wants to be part of an innovative business model.

Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week; Wednesday - Sunday (Monday AM), 7pm - 3am
Client Timezone: Eastern Time (Atlanta)

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Responsibilities

• Moderate live chat during evening auction sessions, ensuring smooth customer interactions
• Provide real-time item descriptions in chat (sizes, retail prices, product details) as items are presented
• Manage technical aspects of live shows by pinning product listings and clicking appropriate items
• Handle customer service inquiries and messages during non-live hours
• Support general administrative tasks to keep business operations running efficiently
• Collaborate directly with the business owner to optimize live show processes
• Help scale operations as the business continues to grow
• Maintain accurate records of live show activities and customer interactions

Requirements

• Availability to work consistently during 10 PM - 3 AM Eastern time
• 2-5 years of experience in virtual assistance, customer service, or similar remote support roles
• Previous experience on responding to live chats
• Strong written communication skills for real-time chat moderation
• Proactive and engaging on live chat
• Ability to multitask effectively during fast-paced live selling environments
• Comfortable working within client business accounts and platforms
• Reliable internet connection and professional remote work setup
• Bonus if you have marketing or e-commerce background
• It helps if you’re familiar with live streaming or auction platforms

Why Join This Team?

• Be part of the exciting live commerce industry that’s transforming online retail
• Work with a successful, growing business where your impact is immediately visible
• Enjoy the flexibility of remote work with a consistent, predictable schedule
• Gain experience in a unique role that combines customer service, operations, and live event support
• Opportunity for role expansion as the business scales
• Direct collaboration with business owner in a supportive, growth-focused environment

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED. 

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