Job Overview
Our client is seeking a dependable Administrative & Guest Support Coordinator to provide part-time remote support for scheduling, guest communication, and daily operational coordination. This role focuses on managing appointments, handling guest and staff inquiries via phone, email, text, and chat, and ensuring smooth coordination when delays, cancellations, or schedule changes occur. The ideal candidate is highly organized, proactive, and comfortable managing multiple moving parts in a customer-focused environment.
Schedule: Sunday: 10:00 AM – 6:00 PM (Maple Ridge, BC Time) – 30-minute unpaid break | Monday: 10:00 AM – 7:00 PM (Maple Ridge, BC Time) – 30-minute unpaid break (16 hours per week)
Independent Contractor Perks
- Permanent work-from-home setup
- Immediate hiring
Responsibilities
Scheduling & Guest Coordination
- Manage guest appointments, inquiries, and schedule updates
- Contact guests who are running late to obtain status updates
- Inform guests if staff members are delayed
- Manage rescheduling due to guest or staff delays and cancellations
- Adjust staff schedules based on client requests and team updates
- Oversee shift swap processing and HR document requests
Communication & Support
- Provide support for guest and staff inquiries via phone, email, text, and live chat
- Follow up with guests when delays occur
- Reach out to guests to gather feedback on recent experiences
- Process guest feedback and complete required protocols (e.g., feedback forms)
- Utilize Zenoti’s texting features for promotions instead of outbound calls
Administrative & Operational Support
- Process Google Forms related to shift swaps or HR documentation
- Prepare sales documents, proposals, and presentations
- Assist with sales initiatives and industry training-related content
- Schedule and screen potential interview candidates in coordination with Manpreet
- Support administrative tasks related to invoicing and refund/void authorizations
- Determine whether certain authorization tasks (e.g., refunds, voids) should remain in-country
Inventory & System Management
- Conduct inventory audits, track inventory data, and prepare inventory reports
- Handle packing slips, process orders, and create purchase orders in Zenoti
Requirements
- Strong written English proficiency and effective verbal communication skills
- Demonstrated reliability with exceptional attention to detail
- Basic proficiency in Excel and other Microsoft Office tools
- Comfortable using G Suite and other online platforms
- Quick learner with the ability to adapt to shifting priorities
- Experience handling voice interactions with a strong focus on customer satisfaction
- Reliable internet connection and professional remote work setup
Side Note:
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on performance during the application process.
Reminder:
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.