Job Description

This is an exciting opportunity to become the vital bridge between a successful insurance agency and its diverse clientele. As a Customer Relations Manager, you’ll play a crucial role in delivering outstanding customer service while developing valuable skills in the insurance industry. Starting with comprehensive guidance and support, you’ll gradually grow into an independent role where your expertise and judgment will directly impact customer satisfaction and business success. This position offers the perfect blend of structured learning and professional growth in a dynamic, bilingual environment.

Schedule:

• Monday to Saturday, 9AM-1PM Texas Time (may eventually change to 5PM-9PM CST)
• Client time zone: Central Time, Houston, TX, USA
• Part-time, 24 hours per week

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job 

Responsibilities:

• Provide exceptional customer service and support to English and Spanish-speaking clients

• Process and manage customer insurance quotes and policy renewals efficiently

• Respond to customer inquiries with professionalism and accuracy

• Collaborate with management on complex customer issues, learning best practices and industry standards

• Develop independence and expertise to handle customer concerns directly over time

• Maintain detailed records and follow established insurance agency protocols
• Build positive relationships with customers to enhance retention and satisfaction

Requirements:

• Bilingual proficiency in English and Spanish is required - you’ll be serving a diverse customer base

• Strong computer skills and comfort with technology platforms

• Excellent verbal and written communication abilities

• Eagerness to learn insurance industry processes and regulations

• Professional phone manner and customer service orientation

• Availability to work part-time hours Tuesday through Saturday

• Reliable internet connection and quiet workspace for remote work

• Previous customer service experience preferred but not required - training will be provided

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.