Role Overview
As a Guest Relations Coordinator, you will serve as the primary digital touchpoint for short-term rentals, managing high-volume guest communications across Airbnb and Guesty. Your day-to-day involves resolving real-time inquiries, documenting interactions, and coordinating logistics between guests and onsite maintenance or cleaning teams to ensure a seamless stay.
Work Schedule: 8 hrs/day, 40 hrs/week
As a Guest Relations Coordinator, you will serve as the primary digital touchpoint for short-term rentals, managing high-volume guest communications across Airbnb and Guesty. Your day-to-day involves resolving real-time inquiries, documenting interactions, and coordinating logistics between guests and onsite maintenance or cleaning teams to ensure a seamless stay.
Work Schedule: 8 hrs/day, 40 hrs/week
- Wednesday – Sunday
Phase 1 (Training – First 2 Weeks):
- 3:00 PM – 12:00 AM Eastern Time
- 1 hour unpaid break (8 paid hours per shift)
Phase 2 (High Season – Approximately 2 Months):
- 5:00 PM – 2:00 AM Eastern Time
- 1 hour unpaid break (8 paid hours per shift)
After high season, there may be an opportunity to transition to a daytime schedule depending on operational needs.
Independent Contractor Perks
- Health Insurance Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
Tasks and Responsibilities (Typical Day/Week):
- Managing guest communications via Airbnb and Guesty messaging platforms
- Responding to stay-related questions, real-time guest concerns, and general inquiries
- Coordinating with the onsite Miami maintenance and cleaning teams when issues arise
- Creating and following up on maintenance or cleaning requests
- Escalating urgent or sensitive matters to the Operations Lead when necessary
- Documenting guest interactions and ensuring operational notes are properly recorded
- Supporting the team with overflow messaging during peak hours
- Maintaining professional, calm, and solution-oriented communication at all times
Required Experience and Knowledge:
- Minimum 1 year of customer service experience (hospitality or short-term rental experience preferred but not required)
- Strong written English and Spanish communication skills
- Ability to manage multiple conversations simultaneously in a fast-paced environment
- Comfortable working with booking or CRM platforms (Guesty experience is a plus, but not required)
Highly Regarded (Not Essential):
- Previous short-term rental or property management experience
- Experience handling high-volume messaging environments
- Familiarity with Airbnb platform
- Operational coordination experience (maintenance follow-ups, issue tracking, etc.)
Special Preference:
- Must be comfortable working evening and late-night Eastern Time shifts
Side Note
- This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
- Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.
Spanish Bilingual Guest Relations Coordinator
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Work Schedule: Wednesday – SundayPhase 1 (Training – First 2 Weeks):3:00 PM – 12:00 AM Eastern Time1 hour unpaid break (8 paid hours per shift)Phase 2 (High Season – Approximately 2 Months):5:00 PM – 2:00 AM Eastern Time1 hour unpaid break (8 paid hours per shift) After high season, there may be an opportunity to transition to a daytime schedule depending on operational needs.
Published on
Feb 23 2026