Job Description
You’ll be the vital first point of contact for patients, ensuring they receive immediate, professional responses that reflect the practice’s 20+ year reputation for excellence. This role combines traditional medical reception duties with modern digital tools, giving you the opportunity to help streamline operations during an exciting expansion phase. You’ll work directly with the practice owner to maintain seamless patient experiences while supporting the growth of two clinic locations.

Schedule: 40 hours per week, 9am to 6pm UK timezone with 1 hour unpaid break
Client Timezone: UK Time (London) 

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Answer incoming patient calls and respond to email inquiries with immediate, professional service
• Manage appointment scheduling using digital calendar systems to optimize clinic efficiency
• Input treatment notes using the practice’s specialized 10-code documentation system
• Record patient fees and maintain accurate financial records for both clinic locations
• Provide patients with requested information and handle follow-up communications
• Manage complete clinic operations during practitioner vacation periods
• Set up and maintain basic social media presence to promote the practice
• Handle personal administrative tasks such as travel arrangements during downtime
• Ensure optimal scheduling efficiency by providing immediate responses to patient inquiries

Requirements

• Previous experience in medical or healthcare administration (required)
• Strong communication skills with clear, professional phone manner suitable for patient interaction
• Proficiency with digital calendar systems and basic CRM tools
• Ability to learn and accurately apply medical coding systems
• Reliable internet connection and professional home office setup
• Bonus if you have experience with social media setup and basic content management
• It helps if you’re proactive with problem-solving and can recommend appropriate tools and systems

Why Join This Team?

• Work with a respected medical practice with over 20 years of established patient relationships
• Support an exciting expansion phase with opportunities to grow alongside the business
• Enjoy the flexibility of remote work while making a meaningful impact on patient care
• Take on varied responsibilities that keep your role engaging and dynamic
• Work directly with the practice owner in a collaborative, supportive environment
• Benefit from immediate start opportunity with clear expectations and structured processes

Apply now. Start helping.

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.