Client Overview
A dynamic travel company managing independent travel agents across the UK, specializing in cruise bookings and vacation packages. The company operates a distributed business model where expert support is crucial for agent success and customer satisfaction. They’re expanding their specialist support team to enhance service quality and agent capabilities.

Job Description
You’ll be the cruise expert that travel agents turn to when they need specialized knowledge and support. In this role, you’ll leverage your deep cruise industry experience to guide agents through complex bookings, answer detailed product questions, and ensure exceptional customer experiences. You’ll work directly with a network of professional travel agents, providing the expertise they need to close deals and satisfy customers. This is your opportunity to use your cruise knowledge in a supportive, collaborative environment where your expertise directly impacts business success.

Schedule: 8 hours per day, 12pm-8pm UK time
Client Timezone: UK Time (London) 

Independent Contractor Perks 

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Provide expert cruise guidance and support their UK-based travel agents via email
• Assist with complex cruise bookings and reservations across multiple major cruise lines
• Answer detailed cruise-related queries and provide comprehensive product knowledge support
• Support agents with cruise repackaging services combining cruise, flight, and hotel components
• Respond to email inquiries promptly and professionally during UK business hours
• Help agents navigate cruise booking systems and industry best practices
• Provide guidance on cruise line policies, procedures, and special requirements based on guidelines
• Support agents with customer-specific cruise recommendations and solutions

Requirements

• Cruise industry experience with product knowledge across multiple cruise lines or other similar experience is a must
• Proven background in booking systems and reservation processes
• Understanding of cruise repackaging including flight and hotel coordination
• Excellent written communication skills for email-based customer support
• Experience supporting travel agents or similar customer-facing roles
• Bonus if you have experience with specific cruise line booking platforms
• It helps if you have knowledge of travel industry compliance and regulations

Why Join This Team?:

• Work remotely with flexible schedule during UK business hours
• Use your specialized cruise expertise in a role where it’s truly valued
• Support a growing network of travel professionals across the UK
• Opportunity to expand knowledge across cruise repackaging and broader travel services
• Join a company with proven track record of supporting remote team members
• Collaborative environment where your expertise directly impacts agent and customer success

Apply now. Start helping.

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.