Schedule

• Monday to Friday, 9:00 AM - 6:00 PM AEST (Sydney/NSW time)
  

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

• Health Insurance Coverage

Responsibilities

• Connect with clients via phone and email to assist with overdue invoice management
  
• Guide clients through our online credit management platform
  
• Process payments and maintain accurate account records
  
• Support clients in maximizing the benefits of our credit management tools
  
• Identify opportunities for clients to improve their collections process
  
• Collaborate with our collections team to ensure optimal outcomes
  
• Provide exceptional customer service with target response times under 5 minutes
  

Requirements

• Extensive experience in customer service
• Excellent verbal and written English communication skills
  
• Proficient with Microsoft Office (Outlook, Word, Excel, Teams)
  
• Strong attention to detail and organizational abilities
  
• Problem-solving mindset with a focus on solutions
  
• Professional phone manner and customer service orientation
  
• Ability to work independently and as part of a team
  
• Able to work AEST business hours
  
• Previous experience in credit control, accounts receivable is preferred

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.