Schedule:

• TBD / Nassau, New Providence, Bahamas

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage

Key Responsibilities

Alarm Monitoring & Operations

• Monitor alarm systems 24/7 using the Central Alarm Monitoring System (CAMS)
• Respond immediately to alarm activations (burglary, fire, panic, medical, system faults)
• Verify alarms via call-back procedures and dispatch response teams or emergency services as required
• Log all alarm events, actions taken, and outcomes accurately
• Conduct system tests and notify clients of faults or irregularities
• Maintain strict confidentiality and compliance with security protocols

Sales & Client Growth

• Convert inbound inquiries into alarm monitoring subscriptions
• Upsell monitoring packages, maintenance plans, and add-on services
• Conduct outbound follow-ups on leads, expired clients, and upgrade opportunities
• Educate customers on alarm functionality, response protocols, and value of monitoring
• Meet or exceed monthly sales and retention targets

Customer Service

• Serve as the primary point of contact during alarm events
• Provide calm, professional reassurance to clients during emergencies
• Resolve customer concerns related to billing, service issues, or system use
• Maintain strong client relationships to support renewals and referrals

Required Skills & Competencies

• Strong verbal communication and customer-service skills
• Ability to remain calm under pressure and during emergency situations
• Sales mindset with the ability to confidently close
• High attention to detail and accurate record-keeping
• Comfortable working shifts (including nights/weekends, if applicable)
• Basic computer proficiency (CRM, monitoring software, call systems)

Preferred Qualifications

• Experience in alarm monitoring, security services, or call-center operations
• Sales or telesales experience
• Knowledge of CCTV, access control, or alarm systems (an asset)
• Security or emergency response training (an asset)

Performance Metrics (KPIs)

• Alarm response time and accuracy
• Sales conversions and upsell rates
• Client retention and renewal rates
• Compliance and incident reporting accuracy
• Customer satisfaction feedback

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

 Reminder 

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.