Client Overview
Join a rapidly expanding nationwide restoration company that helps families and businesses recover from water and fire damage. With 57+ locations across the United States and 600+ team members, they’re experiencing significant growth through strategic acquisitions and market expansion. You’ll be supporting 120-150 different company profiles across multiple brands, making a direct impact on customer relationships and online reputation.

Job Description
You’ll be the voice behind authentic customer interactions, managing online reputation across a growing portfolio of restoration brands. This role puts you at the center of customer relationship management, where your responses help build trust with families and businesses during their most challenging moments. You’ll work with cutting-edge AI tools to craft personalized responses while maintaining consistent brand messaging across multiple markets and locations.

Schedule: 9:00 am - 5:00pm, Flexible, (40 hours per week)
Client Timezone: Mountain Time (Arizona)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Monitor and respond to customer reviews across 120-150 Google Business Profiles daily or every other day
• Craft authentic, personalized responses using AI tools like ChatGPT and provided templates
• Maintain consistent brand voice and messaging across all company locations and sister brands
• Systematically review each company profile to identify new reviews requiring responses
• Utilize templates and AI-generated content to ensure timely, professional customer engagement
• Manage review response workflow to maintain high response rates across all profiles
• Adapt messaging tone appropriately for different types of customer feedback and situations

Requirements

• US-based location or reliable VPN access for Google Business Profile management (critical requirement)
• Basic proficiency with AI tools, particularly ChatGPT or similar platforms
• Strong written communication skills for crafting professional, empathetic responses
• Ability to work independently and manage multiple profiles efficiently
• Bonus if you have experience with Google Business Profiles or online reputation management
• It helps if you’re comfortable with template-based workflows and process-driven tasks

Why Join This Team?

• Remote work flexibility with no commute or office requirements
• Growth opportunity from part-time to full-time as the company expands
• Work with modern AI tools and cutting-edge response management systems
• Direct impact on customer relationships during critical moments in their lives
• Join a rapidly growing company with 57+ locations and ongoing expansion plans
• Month-to-month arrangement with no long-term contracts or commitments

Apply now. Start helping.

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.