Client Overview
A specialized pet transportation company helping families safely relocate their beloved pets internationally and domestically. They serve clients worldwide with a focus on complex international travel requirements, operating with a close-knit team of 15 professionals who are passionate about reuniting families with their pets during major life transitions.

Job Description
You’ll be the first voice families hear when they need to transport their pets across borders – a role that combines meaningful impact with professional growth. As their Customer Service & Sales Qualification Specialist, you’ll guide pet owners through complex international requirements while identifying the most promising opportunities for the specialized logistics team. This isn’t cold calling; you’ll work exclusively with warm leads who’ve already expressed interest, making every conversation a chance to help and build relationships.

Schedule: (40 hours per week); potential evening coverage until 8 PM Central Time to serve global client base

• Training (First 30 Days): Mon–Fri | 9 AM – 6 PM CST
• Permanent Schedule: Tue–Sat | 10 AM – 7 PM OR 11 AM – 8 PM CST
• Break: 1-hour unpaid (flexible to 30 mins)

Client Timezone: Central Time (Dallas)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Answer incoming calls from prospective clients seeking guidance on pet transportation services
• Make outbound warm calls to prospects who’ve submitted inquiry forms through the company website
• Qualify leads using proven scripts and frameworks to assess urgency, budget, and decision-making authority
• Gather detailed pet information (breed, size, vaccinations, microchip status) and travel requirements for accurate pricing
• Review and discuss auto-generated estimates with approximately 50% of prospects
• Prioritize highly qualified leads for immediate follow-up by specialized logistics team members
• Build rapport with international clients while maintaining company tone and selling approach
• Document all interactions and qualification status in HubSpot CRM system
• Collaborate with sales and logistics teams through video calls and chat platforms
• Progress from handling simpler domestic cases to complex international pet relocations

Requirements

• Strong sales personality with natural ability to connect and build rapport with clients
• Experience in customer service or sales roles with phone-based client interaction
• Comfortable with video calls and remote collaboration tools (Google Meets, chat platforms)
• Proficiency with CRM systems and lead management processes
• Willingness to learn complex industry regulations for international pet travel
• Bonus if you’re bilingual in English and Spanish (high demand from Spanish-speaking clients)
• It helps if you have HubSpot experience or similar CRM platforms

Why Join This Team?

• Make a meaningful difference helping families during important life transitions
• Work exclusively with warm, interested leads – no cold calling required
• Develop expertise in a unique, specialized industry with growth potential
• Enjoy full remote flexibility with a supportive, close-knit team culture
• Opportunity for role expansion and increased responsibilities as you grow
• Serve an international client base and build global relationships

Apply now. Start helping.