Job Overview

You’ll play a crucial role in maintaining client relationships by conducting follow-up calls for billing and documentation needs. This is an excellent opportunity to use your bilingual communication skills in a structured environment where your friendly personality will be valued and appreciated. You’ll work with organized systems and clear processes, making this perfect for someone who enjoys systematic work with meaningful client interactions. 

Client Overview

Join a growing insurance agency that prides itself on exceptional customer service and building strong client relationships. This team serves a diverse client base and is known for its genuinely friendly approach to every interaction. You’ll be supporting an agent who values personality and kindness above all else, creating a supportive work environment where your bilingual skills will be essential to serving their Spanish and English-speaking clients.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM, Pacific Time (California), with 30-minute unpaid (40 work hours per week)

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities

• Call clients to remind them about billing payments and follow up until payments are received
• Contact clients regarding required billing documents and administrative needs
• Work systematically through prioritized client lists organized by renewal dates
• Conduct follow-up calls in both Spanish and English based on client preferences
• Provide general administrative support for client account management
• Maintain detailed records of client interactions and follow-up requirements
• Support billing processes and document collection workflows
• Communicate with clients using a friendly, professional approach that reflects the agency’s reputation

Requirements

• Fluent in both Spanish and English (bilingual communication required)
• Educational background or equivalent experience
• Clear communication (Professional fluency)
• Strong follow-up skills and persistence in a professional manner
• Willingness to learn and be trained on Google-based systems and insurance processes
• Bonus if you have insurance industry experience or a customer service background
• It helps if you’re comfortable with systematic, organized work processes

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.