Job Highlights

Contract: Independent Contractor
Schedule: Monday to Thursday: 4:00 PM – 1:00 AM EST (1-hour unpaid break)
               Saturday: 8:00 AM – 5:00 PM EST (1-hour unpaid break)

Responsibilities

• Provide warm, empathetic, and knowledgeable support via email and live chat.
• Process order modifications, cancellations, and shipping address changes.
• Guide customers through website navigation and product selection.
• Act as a liaison between customers and internal teams to resolve issues.
• Handle shipping concerns, ensuring timely and accurate delivery.
• Provide expert assistance across e-commerce systems and podcast platforms.
• Contribute to customer service process improvements.
• Maintain detailed and accurate records of all customer interactions.

Requirements

• Previous customer service experience, preferably in e-commerce or religious goods sectors.
• Excellent written communication in English; able to convey complex information clearly.
• Strong problem-solving and proactive approach.
• Proficient with customer service software, e-commerce platforms, and administrative tools.
• Ability to work independently in a remote setting and manage time effectively.
• Patience, empathy, and a genuine desire to help others in their spiritual journey.
• Flexible and able to handle multiple priorities efficiently.
• Basic understanding of podcast platforms and willingness to learn new technologies.
• Commitment to confidentiality and discretion.

Independent Contractor Perks

• Health Insurance Coverage
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 47732982893