Highlights

• Hours: 8am to 5:30pm Monday through Thursday, 8:30am to 12:30pm on Friday, Eastern Time. Keep in mind that Daylight Savings Time goes into effect this coming Sunday, March 8^th, where clocks in the U.S. will move ahead one hour, so we will be on Eastern Daylight Time for the next 6 months
• Equipment: Candidates need to have two monitors. It could be a laptop plus one additional monitor, or if they use a desktop, then two monitors. We require that they use several different software programs so having two monitors is necessary in order to do their jobs.
• Experience:
  
• Medical Scheduling experience is necessary.
• eCW (e Clinical Works) is the EMR system we use and while not required, prior experience using eCW is preferred.

 

Job Overview:

Responsibilities:

• Promote and practice the mission and values of the company.
• Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
• Promptly and courteously answer phones and chats, providing warm transfers as needed.
• Complete new patient intake procedures in accordance with departmental protocols.
• Accurately schedule patient appointments per clinic guidelines.
• Verify and update insurance information and patient eligibility using tools such as Availity and portals.
• Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
• Manage follow-up activities related to registration, scheduling, and authorization.
• Accurately process Notices of Eligibility, eFaxes, and referrals.
• Maintain adherence to weekly schedules and responsibilities.
• Participate in patient satisfaction initiatives aimed at improving survey scores.
• Uphold HIPAA standards and safeguard patient privacy.
• Attend 1:1 meetings with management, review call audits, and monitor performance.
• Perform additional duties as assigned.

 

Requirements:

• High School Diploma or GED required.
• Minimum of 3 years in healthcare or a related role preferred.
• Experience in customer service and scheduling is strongly desired.
• Bilingual (Spanish and English) communication skills, both verbal and written.
• Ability to work independently and resolve problems effectively.
• Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
• Familiarity with Softphone Software (e.g., 3CX).
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent attention to detail, including proofreading skills.
• Knowledge of HIPAA regulations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of insurance processes preferred
• Medical Scheduling experience is necessary.
• eCW (e Clinical Works) is the EMR system we use and while not required, prior experience using eCW is preferred.
  
• Must have two monitors to work.​
• We require a static IP address in order to give eCW access. This should be included in their contract and provided as soon as possible (our IT and EMR teams need 4-5 days lead time in order to get them set up before the first day).
  

 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring